We deliver in United Kingdom to your home address (billing address) or to a different delivery address (e.g. your place of work, hotel address, address of acquaintances, friends).

We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.
Some items come direct from suppliers. If so, we’ll tell you a estimated delivery date on the product page and at checkout.
Next day delivery isn’t available on certain items during sales or promotions. Check the items delivery info at point of purchase.

Delivery

We charge a flat rate of £ 3.59 for orders up to a value of £ 149.99 Orders with a value of £ 150.00 or more will be delivered free of charge. Delivery charges are calculated during the checkout process. All order values and delivery charges include VAT.

Logistics partner

Delivery is carried out by DHL, FedEx or UPS. From a weight of 31 kg we will automatically commission a shipping company. A forwarding delivery is processed via other delivery partners.

Processing time

Delivery dates are shown on each individual product page and at checkout. We aim for next working day delivery on orders placed before 13:00 PM that are stocked in our main distribution centre, provided that payment has been confirmed. Orders placed after 1:00 PM will aim to be delivered within two/three working days. We do not processing any delivery on weekends and public holidays.

Delivery times

The delivery time depends, among other things, on which payment method you have chosen. In general, however, we will deliver your order within 4–7 working days after confirmation of payment. Deliveries by freight forwarding can take up to 14 days.

Delivery to some remote areas (e.g. Scottish Highland areas and Channel Islands) may be longer. Some items are now undeliverable to Northern Ireland due to Brexit. We do not ship internationally.

How are deliveries made by a forwarding agent?

If you order a product that we deliver by a forwarding agent, we will ask you for a telephone number during the order process so that the forwarding agent can reach you for a delivery date.

Most of our deliveries are dispatched via a contracted carrier who will require a valid signature from a person, aged 16 years or older, as proof of delivery. If there is nobody present at the time of delivery, a calling card will be left by the delivery person advising if a further attempt is to be made, or giving contact details of the carrier’s local depot in order for you to make alternative arrangements. In residential delivery areas, this may be a Post Office.

What if you couldn’t accept a delivery?

We will try three times to deliver the goods to you. After the first attempt, our logistics partner will leave a message for you. You can then use the contact information provided to arrange a new delivery date.

Do I get a shipment tracking?

If your goods are sent as a package, you will receive a shipping confirmation with a tracking link as soon as the goods have been dispatched from our warehouse. Please also check the spam folder if necessary.

Which delivery area do you ship to?

We deliver only to United Kingdom.